Frequently Asked Questions

Everything you need to know about Alder Jewellers Paris.

What materials are used in Alder Jewellers Paris collections?

Our pieces are crafted using premium materials, including 18k gold plating, recycled sterling silver, and ethically sourced gemstones. Each item is designed to be hypoallergenic and tarnish-resistant.

How long does shipping take within Europe and internationally?

Standard shipping within France takes 2-3 business days. For international orders, delivery typically ranges from 5-10 business days depending on the destination and customs processing.

Can I return my order if I change my mind?

Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable unless faulty.

Do you offer a warranty on your jewelry?

Every piece from Alder Jewellers Paris comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.

How should I care for my jewelry to maintain its shine?

To preserve the life of your jewelry, we recommend avoiding contact with perfumes, lotions, and water. Store your pieces in the provided pouch when not in use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely encrypted for your safety.